Terms & Conditions

All orders received are subject to acceptance by Uffington Potter and we reserve the right to reject any order without giving reasons. No contract to supply goods or services to you will come into existence unless we dispatch goods or provide services to the purchaser or otherwise communicate to the purchaser our acceptance of an order.
Orders can be cancelled up to day of despatch, when a full refund will be credited. For online purchases the customer has the right to cancel an order up to fourteen days after receipt of goods. Where this right is exercised you will be refunded the full amount minus carriage charges incurred. All goods must be returned in good condition. We aim to provide the refund within seven days on receipt of returned goods, less any charges as stated above. Notification of cancellation must be in writing – letter, email. Please see details below. Cost of return to be paid by the customer.
Returns should be sent to:
Louise Remington
Shotover Corner Cottage, Shotover Corner
Uffington, Nr Faringdon, SN7 7RJ
Before placing your order, you should carefully read these Terms & Conditions
Confirmation of online order
Once your order has been placed, the summary order details will be displayed. You should print or save this page for your records.
Customer Services
Please contact Customer Services if you would like further information about an order. The best method of contact is by email to louise@uffingtonpotter.com, or you call 01367 820 762
Delivery information and costs
Delivery is only available within the UK. 
Please ensure correct and accurate delivery details are provided and that your recipient will be available on the date of delivery if you choose the signed for delivery option. If inaccurate details are provided Uffington Pottery will not be responsible for the cost of redirection or redelivery.
All efforts are made to pack pots well, but occasionally a pot may arrive broken. Please send a photo of any damage by email to louise@uffingtonpotter.com as soon as possible and a refund or exchange (if available) will be offered. 
Force Majeure
Whilst every effort will be made to meet customers’ demands, cancellations or variations may be necessary as a result of an Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Uffington Potter. If attempted delivery is not made within an acceptable time (7 working days), then the customer may cancel the order.
Payment Terms
We accept payment online by Visa, MasterCard and American Express. Please fill in your card number, expiry date and 3 or 4 digit security code. Maestro needs the start date.
Privacy Policy
Uffington Potter does not disclose buyers or recipients information to third parties, without their prior permission. We do not telephone private customers unless we need information on their order.We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
The only cookies in use on our site are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.
Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this GOOGLE PAGE.
Reservation of Title
All goods remain the property of Uffington Potter until they have been paid for in full.
VAT and Duty
Uffington Potter is not VAT registered therefore VAT is not charged on orders.

©Uffington Potter, 2020-24

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